Preparing your stay / FAQ

Ours Blanc Hotel & Spa
Les Menuires

Can I use a promotional code to book?

Book online and get 10% off your stay with the code OURSBLANC

What other amenities does the hotel offer?

Free WiFi (in the rooms and common areas) / TV with free video on demand (VoD) in all rooms / Spa Nuxe wellness centre with massages / Ski room with private lockers / Business centre with meeting rooms / Kids’ play area (foosball, arcade and other games, TV, etc.) / Restaurant & bar / Terrace facing the snowfront

Do the rooms have safes?

There is a safe in each of our rooms, protected by a secret code. Please leave your valuables in your safe before leaving your room.

Will my room be cleaned during my stay?

Your room will be cleaned daily between 9 am and 5 pm. If you do not want to be bothered, remember to hang the “Do not disturb” sign on your doorknob. Flip it over to indicate that your room is ready to be cleaned.

Can my pet come too?

Small pets (less than 10kg) are allowed in the hotel at no extra charge, they are your responsibility.

Access to common areas is prohibited to pets.

Can I smoke at the hotel?

The entire hotel is non-smoking (including the common areas, the terrace, the rooms and the balconies). Smoking risks a fine of €150.

Can I park at the hotel?

The hotel has free private parking. Subject to availability at the time of arrival. You can also park in the nearby resort car parks.

For car parks which are farther from the hotel, the resort’s free shuttle service will drop you off in the centre of town.

For more information about the resort’s car parks, go to

How do I get to the hotel?

The Ours Blanc Hotel & Spa is located at the top of Les Menuires ski resort, in the Reberty district, which is easily accessible by any mode of transport.

Address: Rue des Iris, Quartier Reberty 2000

73440 Les Menuires

Does the hotel have a luggage room?

Yes. All of the hotel’s guests can use our luggage room before check-in or after check-out.

What time is check-out?

Our rooms must be vacated by 11 am.

After checking out, you can store your bags in our luggage room to make the most of your last day in Les Menuires.

What time is check-in?

Our rooms are available at 4 pm.

If you arrive before 4 pm, you can safely store your bags in our luggage room.

While you wait for your room to be ready, take advantage of our facilities like the lounge bar, Spa Nuxe, the terrace, the restaurant, etc.

Our hotel is open 24/7.

Does Les Menuires resort offer a shuttle service?

A free shuttle service runs to the Ours Blanc stop every 20 minutes.

Free shuttles are at your disposal to get around between the different districts of the resort and between the villages in the valley. Find out more about public transport in and around Les Menuires.

How to access the ski areas?

The Ours Blanc Hotel & Spa is located at the foot of the slopes. You can easily reach the 3 Valleys ski area.

Does the hotel have a transfer service?

We can arrange for your private or shared transfers to and from the airport in Lyon or Geneva. For more information, please contact our concierge service at

Can I store my ski gear at the hotel?

A ski room with private lockers is available for free at the hotel.

Can I hire/buy ski gear at the hotel?

Our partner skishop hires out cutting edge equipment, including all the apparel and accessories you’ll need for a day in the snow.

Can I buy ski passes at the hotel?

The hotel’s reception can sell you passes for the ski lifts throughout Les 3 Vallées.

What are the breakfast times?

The breakfast buffet is available every morning from 7am to 10am.

It is served in the restaurant in the form of a full buffet, hot and cold, sweet and savoury.

What are the opening hours of La Terrasse de l'Ours Blanc?

La Terrasse de l'Ours Blanc welcomes you for lunch from 12pm to 2.30pm.

It is served in the hotel restaurant and in good weather on the terrace.
A QR code is available to view the map.

What are the dinner times?

Our restaurant is open from 19:00 to 21:00 and offers a buffet of various products.

What are the bar's opening hours?

Our bar is open every day from 10am to 11pm.

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